If you are having any issues downloading, installing or using the Stan James mobile betting application, please check here first as we log all the common issues people experience. If there isn't a solution to your problem, please contact our Customer Services Team who are available 24/7 to assist you.
Simply text stans to 89700. If you encounter any problems don't hesitate to contact our customer services team. Standard Stan James promotions terms and conditions apply with this service.
To set up WAP or GPRS Data access on your phone use any of the following links:
T-Mobile, Vodafone, Orange, O2, Virgin Mobile
In the UK the service now works for all other UK operators, including the '3' Network. Some operators in other countries will not support the service.
No, the service is built to run on java-enabled phones. If your phone is less than 12 months old then it is likely to support java although there are exceptions. In order to check the compatibility of your handset just click on the 'Compatible Handsets' link above. Alternatively you can go through the download process and we will check to see if your handset is compatible with our service. We are constantly adding new handset support so if your phone is not currently compatible but it supports java, it is likely to be supported in the near future.
Blackberry devices are currently not compatible.
Please also note that although iphones are currently not compatible, you can always use your iphone browser to surf the Stan James site to place a bet.
There is a known problem with some handsets regarding the application as 'unknown' or 'untrusted'. The software is verified and secure. If you see this message when attempting to download select 'yes' to continue.
Stan James offer this service free of charge. There will, however, be network data charges from your operator. This should be very inexpensive but it is worth checking with your operator for clarification on costs.
Yes. As long as your mobile operator supports GPRS roaming you should be able to use this service abroad. You may need to enable your mobile account for roaming- contact your operator for details.
Yes it is. Due to the nature of wireless communication the service has been designed with security as a top priority. Your personal data is our primary concern and as such we have employed multiple encryption technologies to ensure that the information passing between your phone and our servers is secure.
The model number is usually printed under your mobile phone battery and there is a list all the handsets we support in the "Supported Handsets" section.
Your phone will still be able to receive inbound voice and SMS traffic whilst using the service. Most supported handsets will allow you to take a call and will return you to the service once you have finished.
Should you lose connection whilst placing a bet and you do not receive a confirmation message, check the "Transaction History" section in the "My Account" menu once your connection has been restored. You can also refer to your account balance.
If you are still uncertain please contact our customer services team to identify if your bet was successfully placed.
In rare circumstances you might successfully download the service and find that you can't connect. This is probably because your have the incorrect GPRS settings. To resolve this you need to ask your network operator to send you the GPRS settings for the Mobile Internet or Mobile Web rather than WAP. Refer to the network operator contact information above.
This sometimes occurs on the following handsets:
The UK network operators have recently implemented a policy of blocking certain types of content and services on their networks. This has been done in order to prevent anyone under the age of 18 from accessing these services.
This means that adults are required to "opt in" in order to use certain services. This includes the Stan James mobile service.
Simply put, you need to verify that you are over the age of 18 with your network operator. This usually means registering your credit card details with them. A guide on how to do this with each network operator can be found below. If you have problems during the download process please call the operator's Customer Services number which can be found below.
Vodafone will deduct £1 from your credit card but you will then receive £2.50 worth of credit on your mobile account.
Pay Monthly: 191 (mobile phone) or 08700 700 191 (landline)
Pay as you Talk: 191 (mobile phone) or 08700 77 66 55 (landline)
Pay Monthly: 150 (mobile phone) or 07973 100 150 (landline)
Pay as you Talk: 450 (mobile phone) or 07973 100 450 (landline)
Pay Monthly: 202 or 402 (mobile phone) or 0870 241 02 02 (landline).
Pay as you Talk: 08705678678 (mobile phone) or 0870 5 678 678 (landline).
Pay Monthly: 150 (mobile phone) or 08454125000 (landline).
Pay as you Talk: 150 (mobile phone) or 08454125000 (landline).
Pay Monthly: 789 (mobile phone) or 0845 6000 789 (landline).
Pay as you Talk: 789 (mobile phone) or 0845 6000 789 (landline).