StanJames - sports bookmaker

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Using this site for betting may not be legal for residents or persons present in certain countries.

Stan James does not intend that this Web site should be used for betting by persons present in countries in which betting activities are illegal. It is the responsibility of each person to determine the law that applies in the location in which he or she is present. The onus is on the individual to ensure that they would be acting legally in that jurisdiction in placing bets on our Web site, Stan James cannot accept responsibility for breaches of law or legislation in any other jurisdiction.

Responsible Gaming

Stan James takes Responsible Gaming seriously. There is a responsibility on Stan James as a provider of gambling services to be aware of the social consequences of gambling. We want all of our customers to gamble responsibly and within their means and to enjoy the entertainment experience across all our products and channels. Therefore we will endeavour to put in place appropriate measures to protect customers and promote a responsible gambling culture.

The vast majority of people do gamble responsibly, experiencing both the thrill of victory and the disappointment of a defeat. We acknowledge that there is a responsibility on Stan James as a service provider to ensure that the pastime of gambling does not become problem gambling. If we become aware of any customer gambling experiencing problem gambling we will close that customer's account.

Guidelines: Please keep to the following guidelines:

• Keep track of the time that you are playing for.
• Only spend what you can afford to lose
• Be aware of your disposable income
• Keep track of your spend whilst playing
• Remember that the numbers on the screen are real money
• Avoid chasing your losses
• If you are a parent keep your password safe, and if you wish, use software such as that at www.icra.org to block access to gambling sites from minors
• If you are having a problem then you can request to be self-excluded from the site, see below.

Access Controls

We are affiliated with the Internet Content Rating Association (ICRA) which allows our website to be recognised as a Gambling site and as such filtered by anyone who chooses to use the ICRA filtering system to control access to gambling sites.

Deposit Limits

At any time you may apply deposit limits on your account on the website or via our customer service department. Our system will automatically prevent any deposit above the limit which has been set. If you have implemented a limit on your account, and you have any concerns as to whether this has been done successfully, please contact our customer service team immediately, and our staff will confirm the status of the deposit limit.

Self-Exclusion Tools

At any time you may choose to self exclude from our products and services on the website or via our customer service department. If selected this will automatically block your account from all of our gambling channels for a minimum period of six months.

Staff Training

All of our front-line staff undertake training regarding our Responsible Gaming Policy. Customer service staff are trained to assist customers that have requested self exclusion. All new employees trained on the above policies as part of their induction to the company. The latest developments on Responsible Gaming practices are detailed frequently in the company�s internal communications.

Evaluation

We re-assess and evaluate our Responsible Gaming Policy in the light of new research and best practice in other jurisdictions which we have access to. We monitor customer responses to the measures we have implemented and are active members of the Remote Gambling Association. Through the RGA we share experiences of our policies and those of other affiliated members of the organisation with the goal of improving these policies industry-wide.

Self-Help and Awareness Information

Our Responsible Gambling Policy lists a number of guidelines to remind users of the differences between recreational gambling and problem gambling. There is also a link to a self-assessment test on the GamCare website where users can determine if their gambling has become a problem.

Third Party Help

Help is available through hard-working confidential organisations for those who believe they may have a problem with gambling, or know someone who does.

We fully support the efforts of these groups and urge you to seek their help and advice if you need it. An anonymous online 'self-assessment' form can be used at www.gamcare.org.uk to help you determine if you have a potential gambling problem.

GamCare

www.gamcare.org.uk
GamCare takes a non-judgemental approach on gambling. They do not wish to restrict the choices or opportunities for anyone to operate or engage in gambling opportunities that are available legally and operated responsibly. They have become the leading authority on the provision of information, advice and practical help in addressing the social impact of gambling.

Contact Details
GamCare
2nd Floor
7-11 St John's Hill
London
SW11 1TR
Tel: 020 7801 7000
Fax: 020 7801 7033
Helpline hours: 08:00 to 14:00 - 7 days a week
E-Mail: info@gamcare.org.uk

Gamblers Anonymous

www.gamblersanonymous.org.uk
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.