FAQs

How do I sign up for this Service?

Simply text stans to 89700. If you encounter any problems don’t hesitate to contact our customer services team. Normal Stan James Terms and Conditions apply with this service.

How do I set up WAP or GPRS online for my phone?

To set up WAP or GPRS Data access on your phone use any of the following links:
T-Mobile, Vodafone, Orange, O2, Virgin

Does it matter which Mobile Network Operator I use?

In the UK the service will not work on the "3" network but it will work with all other UK operators. "3" does not support an open mobile internet environment. Some operators in other countries will not support the service.

Can the service be used on all mobile phones?

No, the service is built to run on java-enabled phones. If your phone is less than 12 months old then it is likely to support java although there are exceptions. In order to check the compatibility of your handset just click on the ‘Compatible Handsets’ link above. Alternatively you can go through the download process and we will check to see if your handset is compatible with our service. We are constantly adding new handset support so if your phone is not currently compatible but it supports java; it is likely to be supported in the near future.

During the download process I am advised that the application is from an Unknown or Untrusted source…what does this mean?

There is a known problem with some handsets regarding the application as 'unknown' or 'untrusted'. The software is verified and secure. If you see this message when attempting to download select 'yes' to continue.

How much will this service cost me?

Stan James offer this service free of charge. There will, however, be network data charges from your operator. This should be very inexpensive but it is worth checking with your operator for clarification on costs.

Can I use this Mobile Service abroad?

Yes. As long as your mobile operator supports GPRS roaming you should be able to use this service abroad. You may need to enable your mobile account for roaming- contact your operator for details.

Is the service secure?

Yes it is. Due to the nature of wireless communication the service has been designed with security as a top priority. Your personal data is our primary concern and as such we have employed multiple encryption technologies to ensure that the information passing between your phone and our servers is secure.

How do I tell which model phone I have?

The model number is usually printed under your mobile phone battery and there is a list all the handsets we support in the "Supported Handsets" section.

What happens if I receive a call or SMS whilst using the Service?

Your phone will still be able to receive inbound voice and SMS traffic whilst using the service. Most supported handsets will allow you to take a call and will return you to the service once you have finished.

Is my bet still on if I lose connection?

Should you lose connection whilst placing a bet and you do not receive a confirmation message, check the "Transaction History" section in the "My Account" menu once your connection has been restored. You can also refer to your account balance.

If you are still uncertain please contact our customer services team to identify if your bet was successfully placed.

I've downloaded the service, but can't seem to connect.

In rare circumstances you might successfully download the service and find that you can't connect. This is probably because your have the incorrect GPRS settings. To resolve this you need to ask your network operator to send you the GPRS settings for the Mobile Internet or Mobile Web rather than WAP. Refer to the network operator contact information above.

This sometimes occurs on the following handsets:

• Motorola: V3, V300, V303, V360, V400, V400p, V500, V501, V525, V535, V547, V555, V6, V600, V620, V635, V8, V80, V975
• Nokia: N-Gage, N-Gage QD, 6680, 3230, 6670, 6260, 7610, 3660, 3600, 6600, 7650, 3650
• Siemens: SK65, S65, CX65 Samsung: E700, D500
• Sony Ericsson: T610, T630, P800, P900, P910i, K700i, V800

Content Blocking

The UK network operators have recently implemented a policy of blocking certain types of content and services on their networks. This has been done in order to prevent anyone under the age of 18 from accessing these services.

This means that adults are required to "opt in" in order to use certain services. This includes the Stan James mobile service.

How do I remove content blocking?

Simply put, you need to verify that you are over the age of 18 with your network operator. This usually means registering your credit card details with them. A guide on how to do this with each network operator can be found below. If you have problems during the download process please call the operator’s Customer Services number which can be found below.

Vodafone
You can remove content filtering on your Vodafone handset by using the Vodafone WAP service during the download process. Alternatively you can unblock your phone online, by calling Vodafone Customer Services or in person at any Vodafone store.

Vodafone will deduct £1 from your credit card but you will then receive £2.50 worth of credit on your mobile account.

Pay Monthly: 191 (mobile phone) or 08700 700 191 (landline)
Pay as you Talk: 191 (mobile phone) or 08700 77 66 55 (landline)

Orange
On Orange UK you can remove the Orange Safeguard by calling Orange C/S.

Pay Monthly: 150 (mobile phone) or 07973 100 150 (landline)
Pay as you Talk: 450 (mobile phone) or 07973 100 450 (landline)

O2
On O2 UK you can only remove content blocking via WAP during the download process.

Pay Monthly: 202 or 402 (mobile phone) or 0870 241 02 02 (landline).
Pay as you Talk: 08705678678 (mobile phone) or 0870 5 678 678 (landline).

T-Mobile
On T-Mobile UK you can only remove content blocking via WAP during the download process.

Pay Monthly: 150 (mobile phone) or 08454125000 (landline).
Pay as you Talk: 150 (mobile phone) or 08454125000 (landline).

Virgin
On Virgin UK you can only remove content blocking via WAP during the download process.

Pay Monthly: 789 (mobile phone) or 0845 6000 789 (landline).
Pay as you Talk: 789 (mobile phone) or 0845 6000 789 (landline).